AVATAX & GP - The request failed with an empty response error

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  • Updated 1 month ago
Hello - we've been experiencing an issue using AVATAX and Great Plains and can't find the source. When processing a transaction in GP users will intermittently receive the error "The request failed with an empty response" and tax will not be calculated. The users are accessing GP via a VM server. It's not a AVATAX issue due to the process working correctly when I access the GP server directly. We have looked at anti-virus, firewalls etc. AVATAX was working without an issue until this started. I'm looking for any suggestions or feedback to help us solve. Thanks!
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Compound Cantina

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Posted 1 month ago

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